Consio Agency Partner Directory

Transform Your Customer Experience into an Advantage. For most companies, customer experience is an afterthought. For Create CX, it's our only thought. We bring CX into the C-Suite, providing key decision-makers with actionable insights to drive real business improvement. Whether your brand is big or small, we have the experience and knowledge to help improve your operation. Our mission: help your customers STAY your customers. We believe your customers deserve an exceptional brand experience. That’s why we built Create CX - an end-to-end customer experience firm that bridges the gap between digital and human experiences, unique to your business. Services 1. Helpdesk Onboarding 2. Helpdesk Refresh & Optimization 3. AI Readiness including RFP, Integration and Go-Forward Management 4. Staffing & Outsourcing 5. CX KPIs & Dashboard Build-Out 6. Platform Migrations 7. Fractional VP of CX (independent or collaborate with in-house CX team) Inside of the Consio ecosystem we are well versed in: • Building out your Consio account from scratch • Refreshing your existing setup • Agent & Admin training • Deeply integrate your Macros, FAQs and SOPs within your CX team • Enhance your use of AI and automations • Optimize Tags & Custom Fields to learn from every interaction • We will build your team Associate QA, Team and C-Suite level KPIs all with a CX focus Is this you? We should chat! • "We should be doing CX better, but how?" • "We need better data and insights from our CX department" • “Are our CX tools optimized for success?” • "Are we properly staffed for the holiday rush?" • "Customer response times are too slow" • "Our Head of CX is overwhelmed" or “Our CX person is great in the inbox but needs support” • "We're not satisfied with our current BPO" Offshore Staffing Overview Pricing is simple. We start at flat hourly rate per associate. Completely all-in pricing billed once per month at the end of the month for the hours worked. That's it. Plus, all agents are paid over 200% more than your average BPO. Our employees are seasoned, energetic, and interested associates based in the Philippines. Our WFH model is what unlocks such a positive relationship for both the brand and associate. Key Differentiators: • No minimum commitment. Not locked in for any time. • All employees are completely dedicated to grow with your brand. • We recruit for specific shifts (times/days) based on your needs that complement your team. • We do not overlap employees and clients. • This is a boutique service. You're working directly with our founder to build the relationship.